At the Country Basket, we know that our Niagara customers don't buy plants with the intention of killing them! Sometimes things just go wrong, and so we offer a generous 2-year warranty on all hardy trees, shrubs and perennial climbing vines.
If anything, when a plant dies, it's because the customer has looked after it too well, and it winds up getting over-watered.
That's typically what goes wrong when someone brings back a plant, and that's why we offer a two-year warranty on all our hardy trees, shrubs, and perennial climbing vines here at the Country Basket Garden Centre.
How do I make a return? Due to COVID-19 we have made some changes;
The safety of YOU and OUR STAFF are first and foremost. BEFORE coming to the Country Basket garden centre please EMAIL US at firstname.lastname@example.org. We will then contact you and make arrangements for you to bring your dead plant back safely.
When you bring your plant back, our staff will be happy to talk with you and figure out what the problem was; whether it wasn't in the right spot, or wasn't getting the right amount of light or water. Whatever the issue, we'll help you figure it out!
If you're in our system, you don't need a receipt to make your return. All we need is your phone number, and that does 2 things: it puts you in the Basket Bucks Program, and it also allows us to keep track of all your past purchases, making returns and exchanges easier for you. One less receipt to keep track of!
We are unable to offer a warranty on any hardy trees, shrubs or perennial climbing vines purchased on discount, on sale or BOGO special. Our warranty covers the original plant purchased, not its replacement.
*Please note; our warranty does not cover fruit trees, tropical vines, tropical trees, annuals or houseplants.