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2-Year Warranty on Trees & Shrubs

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Posted in Fall, General, Spring, Summer, Trees & Shrubs, Warranties

At the Country Basket, we know that our Niagara customers don't buy plants with the intention of killing them! Sometimes things just go wrong, and so we offer a generous 2-year warranty on all hardy trees & shrubs.

How do I make a return? 

When you bring your plant back, our staff will be happy to talk with you and figure out what the problem was; whether it wasn't in the right spot, or wasn't getting the right amount of light or water. Whatever the issue, we'll help you figure it out! Hopefully you'll be more successful next time.

If you're a member of our Basket Bucks Program we'll be able to look up your past purchases. You don't need a receipt to make your return. If you're not a Basket Bucks member (and why wouldn't you be, it's FREE) then you will need to bring in your receipt.

We are unable to offer a warranty on any hardy trees or shrubs purchased on discount, on sale or BOGO special. Plants must be planted properly (not left in its' original pot). If you are unsure of how to plant properly, please ask us! We are happy to help. Our warranty covers the original plant purchased, not its replacement.

*Please note; our warranty does not cover fruit trees, tropical vines, tropical trees, annuals or houseplants. Hard goods (pots, tools, soils etc) have a 30 day return if item is in saleable condition.

woman pulling a dead tree

So if you've purchased a hardy trees & shrubs from us that has died, don't hesitate to bring it back for an exchange or an in-store credit. If your tree 'isn't looking so hot', send us a digital picture and we'll give you some advice. We also offer a 1-year warranty on all roses, climbing vines and perennials.

Country Basket Garden Centre... one-stop shopping for Niagara gardeners.

Whatever you need, whether it's seeds, plants or information, our team of gardening experts is here for you!