At the Country Basket Garden Centre in Niagara, we know that our customers don't buy plants intending to kill them! Sometimes things just go wrong, so we offer a generous 1-year warranty on all perennials and roses.
Why do we offer this warranty?
When our customers buy plants from us, it's with the intention of making their gardens more beautiful, not less so.
The fact is that usually, when a plant dies, it's not because you neglected it. Instead, it's usually because our customer has tried to look after it a little too well, and it winds up getting over-watered.
That's often what goes wrong when someone brings back a plant, and that's why we offer a 1-year warranty on all perennials and roses (purchased at regular price) here at the Country Basket Garden Centre.
How do I make a return? Due to COVID-19 we have made some changes;
The safety of YOU and OUR STAFF are first and foremost. BEFORE coming to the Country Basket garden centre please EMAIL US at info@countrybasketniagara.com. We will then contact you and schedule a time for you to bring your dead plant back safely.
When you bring your plant back, our staff will be happy to talk with you and figure out what the problem was; whether it wasn't in the right spot, or wasn't getting the right amount of light or water. Whatever the issue, we'll help you figure it out!
If you're in our system, you don't need a receipt to make your return. All we need is your phone number, and that does 2 things: it puts you in the Basket Bucks Program, and it also allows us to keep track of all your past purchases, making returns and exchanges easier for you. One less receipt to keep track of!
We are unable to offer a warranty on plants purchased on discount, on sale or BOGO special. Our warranty covers the original plant purchased, not its replacement.
*Please note; our warranty does not cover fruit trees, tropical vines, tropical trees, annuals or houseplants.
